What is personal data?
Personal data is any data of an identified or identifiable physical person. For example, name, place of residence, phone number, email address, IP-address.
What rules applies to the handling of personal data?
The website is responsible for the processing of personal information that is collected using our pages. We follow the Personal Data Act in the processing of personal data.
What information is collected at www.opaltrading.com?
Information we collect
- What technology you are using. Whether you are using a laptop, tablet or phone, which browser you are using, IP-address, internet provider etc.
- What you do. Which sites you visit, eventually which products you buy or download.
Information you provide yourself
- Name, address, phone number
- The information is stored either in our databases or on the device that you are using (pc, phone etc.).
What purpose is the information used for?
We work constantly to give you a customized and good experience of www.opaltrading.com. Here are the main purposes for which we use personal information:
- To deliver the service you expect from us. For example, we need your email address in order for others to contact you.
- To understand market trends and needs through statistics. We analyze data in order to improve and further develop our service.
- To prevent unwanted or criminal activity. It is very important for us to ensure that www.opaltrading.com is a safe place. Therefore, we do what we can to prevent unwanted or criminal activity. We use several types of data to detect violations and attempted fraud, including IP addresses, cookies.
Marketing and surveys
We can send you offers for products and services by e-mail or other types of messages. You can choose to refuse this. All marketing we send out follows the Marketing Act.
Is the data shared with others?
In some cases, www.opaltrading.com shares personal information with other companies, organizations and individuals outside the group. This is primarily to be able to provide you with better and safer products and services. Here are the most important examples:
- When others are performing services on our behalf. This may e.g., be when we use a third party to carry out payment transactions, or e.g., tools from Google Analytics to analyze the use of our services. These companies are not allowed to use this information for anything other than to perform services for us.
- Public authorities such as the Norwegian Tax Administration, the Police may in some cases require us to disclose information. For example, we may be required to disclose advertising and message history.
- To prevent fraud or clarify disputes relevant information can be delivered to the dispute counterparty or others.
Erasure of personal data
We do not store personal data for longer and to a greater extent than is necessary to fulfil the purpose of the processing unless required by law, for example through the Accounting Act. We have extensive procedures for erasure, identification and anonymization of personal data. You can request that information be removed.
The main rule is that personal data is stored for maximum two years. How fast data is erased can vary. Here are some important examples:
- As long as your account is active, we will store your personal data, advertisements, messages and other information registered by you.
- Information on usage patterns on www.opaltrading.com can be stored for up to three years in our analysis systems. Data here is used to find out whether our services work well for the public, and whether the ongoing product development we do helps to make the website better.
- If you request data deletion, we will remove personal data. For the sake of possible disputes, the personal data will be in our administrative systems for some time before the data is permanently deleted.
It is your data and you have strong rights; You have the right to access your data. You also have the right to get information we have about you corrected or deleted in accordance with the law, or you can request that the processing be restricted if, for example, you believe that the processing is unlawful. Some data is also available to you in a digital format or transferred to other companies if you wish; right to so-called data portability. If you do not know if we process personal data about you, you can request confirmation of this by contacting us.
Below you will find information on how you can make use of your rights.
- Your right to see information we process about you (right of access). You have the right to see the information we process about you.
- Your right to correct incorrect information. You have the right to have incorrect information corrected. If there is any information you think needs to be corrected, please contact us.
- Your right to have data erased (“the right to be forgotten”). As a general rule, you have the right to have personal data about you deleted. You can also request deletion of data by contacting us.
- Your right to object and restrict processing. In some contexts, we have the opportunity to process personal data about persons if the processing is necessary to fulfil our legitimate interests, provided that the rights and freedoms of the data subjects do not weigh more heavily. In such cases, as a data subject, you have the right to object to us processing personal data about you. As a general rule, we will then stop this processing of personal data, and this applies without exception if the purpose is direct marketing. In some contexts, you also have the opportunity to request that the processing of your personal data be stopped or restricted. If you exercise this right, your data may only be processed based on your consent or for certain other purposes that are stated directly in the Personal Data Act. Further information about this right can be found on the website of the Norwegian Data Protection Authority.
- Your right to obtain a copy of your data in a digital format (right to data portability). Under certain circumstances, you have the right to receive information that you have provided to us in a digital format, and also the right to have information transferred to another company if you wish to do so and it is technically possible and justifiable. This right only applies to information that is processed by automated methods and that is based on your consent or that is processed as part of fulfilling an agreement with you. The right to data portability only includes information that you have provided to us, either directly through, for example, contact forms or generated through your use of our services. You can also request data portability by contacting us as further down.
We would like to remind you that there are some exceptions to the rights we have described here. These exceptions follow from the legislation, and may entail, for example, that some information is not provided due to the consideration of other persons’ rights and freedoms, or that some personal data cannot be deleted because legal requirements or other considerations entail storage time requirements.